Frequently Asked Questions (FAQ)

  • What Is Concierge Medicine?
  • What Are the Benefits of Wayland Personal Physicians? Is Wayland Personal Physicians Right for Me?
  • Will I Still Benefit from a Membership with Wayland Personal Physicians Even if I Do Not Expect to Need Frequent Medical Care?
  • If I Am Away for Part of the Year or for Extended Periods of Time, Will Wayland Personal Physicians Membership Still Work for Me?
  • How Will My Care Differ at Wayland Personal Physicians?
  • As a Member of Wayland Personal Physicians, What Role Will My Physician Play if I Am Admitted to the Hospital?
  • With Which Hospitals Is Wayland Personal Physicians Affiliated?
  • Will My Primary Healthcare Be Managed Any Differently Under a Concierge Membership Model?
  • Will I Be Able to Choose My Concierge Doctor at Wayland Personal Physicians?
  • How and When Will I Be Able to Reach My Doctor as a Member of Wayland Personal Physicians?
  • What Happens When My Physician Is on Vacation or Otherwise Unavailable?
  • Will I Be Required to Pay a Membership Fee to Join Wayland Personal Physicians?
  • How Do I Learn More about Wayland Personal Physicians Annual Membership, Including Terms, Fees, and Payment Options?
  • Does Wayland Personal Physicians Offer Any Reduced Membership Fees?
  • What Is Included in My Wayland Personal Physicians Membership Fee?
  • If I Become a Member of Wayland Personal Physicians, Will I Still Need Health Insurance?
  • Does Wayland Personal Physicians Accept Health Insurance, Including Medicare?
  • Will My Healthcare Insurance, Including Medicare, Cover My Wayland Personal Physicians Membership Fee?
  • Does Wayland Personal Physicians Bill My Health Insurance, Including Medicare, Directly?
  • What if I Need Medical Care That Is Not Included in My Wayland Personal Physicians Membership?
  • What Out of Pocket Fees Can I Expect to Pay if I Join Wayland Personal Physicians?
  • Can Joining Wayland Personal Physicians Save Me Visits to the Doctor?
  • Can I Transfer My Care to Wayland Personal Physicians if I Am a Current Patient of Dr. Goldman or Dr. Smith?
  • How Do I Become a Member of Wayland Personal Physicians?
  • Can I Schedule an Appointment to See the Office and Meet Dr. Goldman and Dr. Smith?
  • Is There a Limit to the Number of Members Who Can Join Wayland Personal Physicians?
  • If the Membership Limit Is Met, Can I Join a Waiting List to Become a Member of Wayland Personal Physicians?
  • Can I Reserve My Wayland Personal Physicians Membership Spot Now?
  • Where Is Wayland Personal Physicians Located?
  • How Can I Write a Review for Wayland Personal Physicians, Dr. Goldman, or Dr. Smith?
Concierge medicine is a membership-based model of care whereby a patient pays a physician an annual fee to be a member of the practice. The concierge doctor limits the number of patients in the practice, which enables the physician to offer certain benefits to patients that would not be possible in a larger, non-concierge practice.

Each concierge practice offers different benefits to its members. At Wayland Personal Physicians, we offer a 90-minute annual physical examination, longer follow-up appointments, and more same and next day appointments. In addition, our members may reach their physician directly and communicate with their physician outside of regular business office hours, including at night or on weekends, via phone, text, or email.

There are many reasons that concierge medicine might be right for you. You would benefit from the personal attention of a concierge physician if:

  • You have a chronic condition that needs close attention and management from your physician and coordination of care with your specialists.
  • You have a busy schedule and need to communicate with your physician when it works for you and make appointments on short notice.
  • You travel frequently, and you need to have the ability to consult with your physician by phone, text, email, or video conference during and outside of regular office hours.
  • You are at risk for certain medical conditions due to family history, aging, lifestyle choices, or environmental conditions, and you want more time with your physician to focus on prevention.
  • You want to focus on your overall health, wellness, and wellbeing.
  • You want to have a more personalized healthcare experience, healthcare tied to your needs and values, and a connected relationship with your physician.
Yes, definitely. As a member of Wayland Personal Physicians, your physician will provide you with personalized care to help you achieve and maintain your wellness goals, including optimizing your health, identifying and preventing disease, and / or counteracting the effects of aging. You will also have the peace of mind knowing that your doctor will know you well and will be available to speak with you and see you when you need it.
Yes. You will still benefit from Wayland Personal Physicians membership if you relocate for part of the year or travel extensively. You may communicate with your physician by phone, text, and email while you are away. You may also schedule video conferences with your physician to discuss your health and wellness, thereby receiving the benefits of remote monitoring. You will also have peace of mind knowing that your physician will oversee and coordinate your care while you are away.
Your physician will have time to take a more active role in prevention and in creating individualized, tailored plans to meet your specific healthcare needs and goals. He will also work with you to help you achieve and maintain those goals. In addition, you will have the ability to speak with your physician via video conferencing and reach your physician outside of office hours, including on weekends and in the evening. For example, should you not feel well and you are unsure of whether you need to go to the emergency center or wait to see your doctor the next day, you can make that decision together with your doctor. Of course, if it is a true life-threatening emergency, always call 911 immediately. Your physician will be available to speak with your emergency doctor or hospitalist if you are admitted to the hospital. He will also be able to check in with the hospital staff daily during any hospitalization.
Your doctor will be more involved with the emergency doctor or hospitalist who is overseeing your care in the hospital. In addition, your physician will be available to speak with you or a loved one (with proper consent) daily while you are hospitalized and continue to coordinate your care amongst specialists.
Wayland Personal Physicians is affiliated with Beth Israel Deaconess Medical Center, Beth Israel Deaconess Hospital - Needham, and Newton-Wellesley Hospital.
No, your concierge physician will serve as your primary care physician (PCP). In that role, he will assess and monitor your health, treat acute illnesses, manage chronic diseases and conditions, order tests and refer you to specialists as needed, and coordinate your healthcare.
Yes, you may choose either Dr. Frederic Goldman or Dr. Jonathan Smith to be your personal, primary care physician.
Dr. Goldman and Dr. Smith will be available to members by phone seven days a week and outside of office hours, including on the weekend and evenings. Members can also communicate with Dr. Goldman and Dr. Smith via email and text. In addition, Dr. Goldman and Dr. Smith will be available for scheduled video conferencing and telemedicine appointments.
If your personal physician is away or unavailable, the other physician at Wayland Personal Physicians will be available to care for you until your personal physician returns. Since there are only two physicians at Wayland Personal Physicians, Dr. Frederic Goldman and Dr. Jonathan Smith, you will always know specifically who will be available to care for you when your personal physician is away. We will notify you in advance via email when possible so you are aware ahead of time.
Yes, you will need to pay an annual membership fee, which you may elect to pay either monthly, quarterly, semi-annually, or annually via credit card or bank transfer. For more information, please contact us at (508) 358-3300, email us at info@wppmed.com, or submit an inquiry via the webform on our Contact page.
Please call us at (508) 358-3300, email us at info@wppmed.com, or submit a request via the webform on our Contact page for membership information.
Yes, there are reduced membership fees in the following scenarios:
  • If you join with your spouse or significant other, as a couple, you will receive a reduced membership fee.
  • Young adults ages 18-39 may become a member at a reduced membership fee.
  • Young adults ages 18-26 who have a parent that is a member may become members at a reduced membership fee.
You will receive the following as a member of Wayland Personal Physicians:
  • Routine annual wellness examination and physical, including a comprehensive screening and assessment appropriate for your age and risk factors.
  • Office wellness visits and consultation relating to prevention and self-management of illness, education, and training.
  • Direct telephone and email communication, and telemedicine videoconferencing related to health, diet, nutrition, and fitness education.
  • Access to your health records through our athenahealth patient portal.
  • Periodic practice newsletter.
  • International travel medical support via electronic communication.
  • Periodic, non-diagnostic, audiometry (hearing) screening.
  • Body composition testing and analysis.
  • Coordination of care with specialists and hospitalists.
  • Security of knowing which other doctor will be available when your personal physician is away.

Other practice features include:

  • Ability to reach your physician for urgent needs 24/7.
  • Same day or next day availability for urgent visits.
  • Extended visits for physicals, wellness, and sick visits.
  • Small group educational sessions.
Yes. You will need health insurance to pay for such items as follow-up appointments, specialist visits, lab work, diagnostic imaging, allied healthcare (e.g. physical therapy), emergency care, hospitalizations, and medications.
Yes, we accept health insurance, including Medicare, for medical expenses. Please call us at (508) 358-3300, email us at info@wppmed.com, or submit a request via the webform on our Contact page for details.
No, you will need to pay for your membership fee out of pocket.
Yes, we will bill your insurance for follow-up appointments and sick visits.
It will be billed to your insurance.
In addition to your annual membership fee, you will pay any out of pocket expenses which would be required in a traditional practice, including your co-pays and deductible for follow-up appointments and sick visits. In addition, you will need to pay your insurance determined portion of specialist visits, lab work, diagnostic imaging, allied healthcare, hospitalizations, and medications.
Yes, it might. As a member, your physician is available to focus on preventative medicine and achieving and maintaining your health and wellness goals. In addition, you will be able to reach your physician to discuss the need for an appointment or visit to the emergency center.
Yes, you can transition your care by becoming a member of Wayland Personal Physicians.
Please call us at (508) 358-3300, email us at info@wppmed.com, or submit a request via the webform on our Contact page.
Yes, please call us at (508) 358-3300, email us at info@wppmed.com, or submit a request via the webform on our Contact page.
Yes, membership to Wayland Personal Physicians is limited to approximately 350 patients per physician. This gives us time to get to know you, personally care for you, and communicate with you. It also allows us to offer longer appointment times and more same and next-day appointments.
Yes. Please call us at (508) 358-3300, email us at info@wppmed.com, or submit a request via the webform on our Contact page.
Yes. Please call us at (508) 358-3300, email us at info@wppmed.com, or submit a request via the webform on our Contact page.
We are located at 109 Andrew Avenue, Suite 203, Wayland, MA 01778. Our office suite is on the second floor of the same medical building where Dr. Goldman and Dr. Smith previously practiced, in the Wayland Town Center development.
To write a review, please click here to access our online review system. We thank you for sharing your experience and feedback with us and your fellow patients!

If you have additional questions, please contact us. Thank you for your interest in Wayland Personal Physicians. We look forward to caring for you.